What is the XLRoutes Support SLA?

As a North American-based business, we offer front-line support between 9am and 5pm EST on regular business days, not including holidays.

Support e-mails are usually answered within a few hours during this period.

Emergency support out of hours is undertaken on a best effort basis, but we pride ourselves on our service reliability and response time.

Any time we can assist our customers, we try to make the effort to help them.

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