What Happens to My Static IP's and Configuration Settings When I Change Plans?

    The short answer is “Nothing”.

    To prevent any issues arising from plan changes, your billing and subscription plans are completely decoupled from the Static IP Proxy system.

    Therefore, if you are considering changing plans (upgrading or downgrading), when you make the plan change, nothing will happen to your IP addresses or configuration settings.

    What About Use Cases Where Your XL Routes Static IP Address Would Change?

    There are rare cases where customers want their IP addresses to change. For completeness, we’ll list those below:

    Request Dedicated Proxy / Dedicated IP’s

    When you move to a Enterprise plan or higher - and request dedicated IP’s (vs. the shared proxies and shared IP’s) - your Dedicated IP’s will be different than the shared IP’s on the shared proxies.

    This is the same case if you downgrade below Enterprise and we are required to reverse that process.

    Note: You do not need to move to dedicated if you’re on Enterprise or higher, it’s only if you want to do it, it’s just an option, not a requirement.

    This article helps with what happens when I switch from a Shared to a Dedicated Proxy?

    Switch from Static to Shield (and vice versa). XLR Static and XLR Shield are hosted on completely different proxies and, therefore, they have different IP’s.

    You Ask Us to Change Them (Dev/Staging should be different than Production, etc).

    There are cases - quite a few actually - where you don’t want to share your production IP’s with your development teams.

    If this is the case, we can always move your dev/staging proxies so that when you go to production, you have a fresh set of IP’s that only a few need-to-know engineers are familiar with when your application is live.

    You Downgrade Below Enterprise on Dedicated Resources

    If you have subscriptions on dedicated resources and downgrade below an Enterprise plan (the lowest level that qualifies for dedicated resources), your IP’s will change as we will have to move you to a shared proxy.

    We strongly recommend that if you plan to downgrade below Enterprise, you contact us first so we can coordinate the IP change with your team.

    That’s it!

    Those are the only ways your IP’s would change - and they are all at the discretion of the user.

    If you have more questions or need help getting a dedicated proxy set up, email us at Support any time.